Complaints Management
The highest quality of the services offered, as well as careful and honest conduct in the best possible interest of the client, are of utmost priority for CMTA AG. Nevertheless, complaints or grievances may arise. In such cases, please contact us via one of the following channels:
by e-mail:
by post:
CMTA AG
Schmiedgasse 38/3
8010 Graz
Austria
Complaints received by CMTA AG, or of which the company becomes aware by other means, will be acknowledged within three banking days. We aim to provide a final resolution to your complaint within two weeks of receipt.
Further information on the processing of complaints can be found in our Customer Information, available in the download section.
If you are not satisfied with the handling of your complaint, you may also contact the Arbitration Board for Consumer Transactions (Schlichtungsstelle für Verbrauchergeschäfte) at office@verbraucherschlichtung.at. In addition, you have the right to take legal action before an ordinary court.