Complaints management

The outstanding quality of the services weoffer as well as careful and fair operations in the customer’s best possibleinterest is of the utmost priority for CMTA AG. Nevertheless, there may becomplaints and claims. In this case, please contact us at one of the followingaddresses:

by e-mail:
office@cmta.at

by post:
CMTA AG
Schmiedgasse 38/3
8010 Graz
Austria

Complaints received by CMTA AG or of whichit gains knowledge by other means will be answered within 3 bank working days.We strive to find a definitive solution to your complaint within two weeksafter receipt of the complaint.

Further information on the handling ofcomplaints can be found in our customer information in the download area.

If you should not be satisfied with thehandling of your complaint, you can also contact the arbitration centre forconsumer transactions at office@verbraucherschlichtung.at.In addition, you have the option of bringing legal action before an ordinarycourt.